Refund policy

At Selovara, we want you to love your order. If something isn't right, we're here to help.

30-day returns: You may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging. Personalized or custom-made items cannot be returned unless they arrive damaged, defective or incorrect.

Damaged, defective or wrong items: If your order arrives damaged, defective or not as described, email us within 7 days of delivery at support@selovara.com with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund - no need to send the item back.

How to start a return: Contact support@selovara.com with your order number before sending anything back. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping: For change-of-mind returns, the customer pays return shipping. Original shipping fees are non-refundable.

Refunds: Once we receive and inspect your return, we will notify you and process your refund to the original payment method within 5-7 business days. Your bank may take a few additional days to post the refund.

Cancellations: Orders can be cancelled free of charge within 12 hours of purchase, before they are processed. Email support@selovara.com as soon as possible.

Questions? Contact us at support@selovara.com or +1 561 228 4478.